GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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glpi-helpdesk

Carrying out administrative tasks with GLPI. GLPI Software can be installed and set up in two different ways, either through the community forge or through a professional network. So, you can have your questions and needs solved or not. GLPi can be use from small to very large organizations.

How to install GLPI(Helpdesk and asset Management Software)

Simple and very useful has helped me to keep my activities organized. I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. Solving administration console-based issues.

In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. Inventory of computers, peripherals network printers and associated components through an interface with OCS Inventory or FusionInventory [11]. This way, contributors can participate in the development of the software by committing free and open source supplementary modules on GitHub. Note that the actual name of the file will change depending upon what version of GLPI you have downloaded — be sure to use the correct file name.

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Install Apache web server. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. Changing chmod must be execute as sudo: In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Managing the rules of affectations. Tickets can be assigned to technicians working within the same company or external ones service contract. Package activation and going beyond deployment. We have been working with GLPI for 8 years. Implementing the Registry query function.

GLPi Reviews and Pricing –

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Are you sure you would like to use one of your credits tokens to purchase this title? On the other hand, it allows to keep an inventory control of hellpdesk companies’ computer resources Cons: Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago.

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How to install GLPI(Helpdesk and asset Management Software) – Techbast

In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where it is possible to notify each person involved of the status of the project. Comprehensive administration of IT resources, but not very friendly and dated interface. Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is possible to visualize the state in which you are, which is great to follow.

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We have been offering product support in Poland for 3 years. An excellent incident manager, software control and inventory management! Free software GPL v2. Using the IP Query function. Users can declare incidents or requests based on asset or not thanks to the Helpdesk feature.

Moreover, GLPI has many plugins that add further features. The GLPI system continues to be improved thanks to the co-partnership between the community and the editor.

The rest of the installation is web based and pretty easy. I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.

Reporting is not that flexible out of the box, specially on terms of techs helldesk control. Investigating the Process of Gathering Inventory Data. As an open source technologyanyone can run, modify or develop the code. gopi

Information Technology and Services, employees. Please discuss further on the talk page. Connecting your feedback with data related to your visits device-specific, usage data, cookies, behavior and interactions will help us improve faster. GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, Hlepdesk have had jelpdesk with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.

It’s extendable through plugins. Server requirements for effortless deployment.